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Retail Price $349.99
25U Rackmount Road Case
Here we’re highlighting a 25U rackmount road case by Griffin, DEQ series. This is one of the sturdiest studio equipment rack mount road cases on the market! With spring loaded, recessed handles and reinforced, metal corners on the exterior, this rackmount studio road case is built to persevere the abuse and rigors of daily use. Black carpeting covers all the walls of the studio mixer rack case, and the side walls are ¾ inch thick.
To provide ultimate access to your equipment, the lid, front panel, and back panel of this rack mount studio equipment road case are removable revealing ten (10) horizontal spaces on the top racks and fifteen (15) vertical spaces on the bottom racks, accommodating all standard 19 inch rack mountable gear. Located in the back panel is a cut-out to handle your equipment wires. This studio mixer rack road case includes rack rails. The mid shelf is also removable, if desired. To protect your equipment when you are not around, a lockable butterfly latch clip recessed in the front of this studio mixer rackmount stand with casters locks securely.
Of course, you need this 25U rackmount road case to go places with you. Four (4) heavy duty, steel and rubber casters support these DJ rackmount road cases as they roll from one position to another. Once the studio equipment rack stand on wheels is where you want it, two of the casters are lockable to keep the studio equipment rack mount cabinet from rolling somewhere else unintentionally.
To save you money, we ship this 25U rackmount road case disassembled and flat to lower your shipping costs. We professionally package your studio mixer rack road case with a double-box to prevent damages during shipping. Some assembly for the side walls, caster wheels, and corner guards is required. A power drill is the only tool required (not included). Instructions are included; total assembly time is approximately 30 minutes.
We encourage you to compare this 25U rackmount road case to other DJ rack mount road cases online. This mobile DJ rackmount case with casters is exceedingly sturdy and durable. If you shop around, you will realize we offer the lowest price for quality studio equipment rack mount cabinets. Try finding another mobile DJ rackmount stand on wheels able to work this hard for you at such a cheap price; it cannot be done! We offer the lowest price for quality rack mount studio equipment road cases. Although this rackmount studio road case is similar to a Gemini MRC-16 case, you may buy today with peace of mind knowing you are getting the lowest price possible for this high quality 25U rackmount road case.
25U Rackmount Road Case Features
10 spaces on top racks and 15 spaces on the bottom racks
Top, back and front panels easily comes off
Removable mid shelf
Lockable butterfly latch
Chrome handles, clamps, corners and latches
Outer corners reinforced with steel
Four (4) heavy duty casters made of steel with rubber wheels; two (2) of these casters are lockable
Spring loaded, recessed handles
Metal, reinforced corners
Lockable, recessed butterfly latch clip
Black carpeting covering all the medium-density fiberboard walls (interior and exterior)
Top horizontal racks accommodate rackmount mixers
Some assembly required
1 year/12 month warranty
25U Rackmount Road Case Specifications
Fits all standard 19 inch rack mountable gear
With lid closed: two (2) inches of free space from the top rack rails to the top of lid
Interior depth (measured from front to back) 18 inches
Exterior height (measured with casters included): 38 inches
Exterior width: 21 inches
Exterior depth: 20 inches
Gross weight: 65 pounds
The Griffin Company strives for ultimate customer satisfaction and aims to provide high quality products at affordable prices. These Griffin studio equipment rack mount road cases can be used for all your rack equipment mounting, storing, and transportation needs. Griffin mobile DJ rackmount stands on wheels are built to be strong, long-lasting, versatile and so durable that the hard-working sound board technicians, disc jockeys, and studio engineers can use them for years to come in numerous situations throughout his career.
Studio Equipment Shown is not Included.
Includes a set of rack mounting bolts
Payment must be received within fourteen (14) days. If you need extra time, we will allow it as long as you give prior notice. We accept payments by PayPal (preferred method of payment).
On all items shipped to the lower 48 USA States. Regardless of order amount or what items being purchased. In other words no limits or restrictions! Shipping to all other locations are calculated in your shopping cart.
Delivery Time.
The above map represents how long it should take in business days for you to receive your order once it has been shipped and is a general representation of transit ties for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please to go Get Rates & Transit Times under the Ship tab on fedex.com and use zip code 77092 as the ship from zip code.
Once payment is received we should ship your package out within 2 to 3 business days. In very rare cases and due to inventory logistics, aggressive Internet and local sales; actual shipment may take up to five (5) business days after receipt of payment unless stated elsewhere on this page. Business days include Mondays through Fridays only and also are not considered during the following holidays: New Year’s Day, Martin Luther King Jr’s Birthday Observed, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
You must supply us with your correct and current street address. The estimated delivery time as shown above in the eBay delivery date range indicator is based on our current handling time, the shipping service selected, and when Ace Division, Inc., receives cleared payment. In certain cases, the estimated delivery time will vary. By knowing the estimated delivery time, you can determine how long it should take to receive the item. Delivery times may vary and are not guaranteed. The estimated delivery date as shown above and as shown on your eBay invoice is accurate to our next current shipping date but may change if we do not receive payment within one (1) hour of your order. A Post Office (PO) Box is optional but a street address is required. If you do not supply your complete and correct shipping address (including apartment or unit number, if necessary) and/or product information with your payment, you package might be delayed. We may also decide to ship your package via FedEx SmartPost if you do not supply a physical street address at the time of payment. This prevents any further delay of your order being processed and shipped.
In the rare event that your order information meets all five of the following conditions, we may decide to ship your order via FedEx SmartPost: 1) your shipping location is a residence; 2) your shipping location is in a FedEx delivery area surcharge zone; 3) the total weight of your order is 8 pounds or less; 4) the total amount of your order is under $80 USD; and 5) your item is being shipped within three business days or fewer upon receiving payment (you should note that very seldom our orders are delayed in being processed and shipped). If your order information meets all five of those aforementioned conditions (see below to confirm if this applies to you), then we may ship your order by FedEx SmartPost. If you do meet all five of these SmartPost requirements but instead desire your purchase to be sent via FedEx ground, you must send an additional $3 through PayPal to our email address shown below under “Contact Us”within 30 minutes of your original payment; include in the title of your PayPal payment “FedEx Ground Upgrade.”
A FedEx delivery area surcharge is defined as providing service to less populated or accessible domestic areas– normally areas that are 25 miles outside of city limits. These areas carry a higher operating cost for FedEx. The delivery and extended area surcharges may be viewed more accurately by clicking here. On that page, click the link that reads ”Contiguous U.S. Extended, Alaska, Hawaii and Intra-Hawaii”. If your zip code is listed on the page found by clicking that link, then you are in a delivery surcharge area. Please note that Fedex may change the content or location of the document and is beyond our control . If you are unsure of what document to click or if you are redirected to a different wepage, then you can always confirm instantly by calling 1-800-Go-Fedex and asking the fedex agent “Is my zip code in a delivery area surcharge area?” To find out if your total order is 8 pounds or less, see the product details above, then add the weights of the total items you are purchasing. If you meet all five of these conditions for your order, then we may decide to ship your order FedEx SmartPost to avoid paying the additional surcharges it would cost to ship otherwise. You would not be paying any additional charges for FedEx SmartPost; however, FedEx SmartPost typically adds an additional 1 to 2 business days– and in some very rare cases 3 to 4 business days– to delivery times stated by FedEx Ground. For orders being shipped via FedEx SmartPost, you should add 2 to 3 business days to the estimated delivery date shown in the eBay delivery date range indicator located above and on your eBay invoice. When emailing our agents concerning expected delivery dates for your order, our agents will assume you do not meet all five SmartPost requirements and provide an estimated time of arrival based on FedEx Ground shipments unless you state in your email that you do meet all five FedEx SmartPost requirements.
International Shipping .
We use FedEx Ground to ship to Canada and USPS Priority International Air Mail when shipping to all other international countries so you may expect a quick and safe delivery no matter where in the world you need your item shipped.
Attention Canada Buyers: We Pay Your Duties, Taxes, and Import Custom Clearance/Broker Fees!
Canada Shipments.
Keep in mind we pay all your duties, taxes and clearance/broker fees. You should know that other sellers who ship UPS Standard to Canada do NOT pay your Duties, Taxes and Clearance/broker fees. When you buy from sellers who ship with UPS, UPS will bill you for these fees, and you MUST PAY them before your package is delivered. You will not have to worry about these unexpected fees when you buy from us. You should take this into serious consideration as YOU WILL NOT PAY outrageous broker fees and taxes with us.
Remember: shipping from us, you will not pay any additional amount before or after your item is delivered by the carrier. The shipping rate you pay now for your order with us will be all you will pay. Period.
Please see the table in this listing to calculate your savings.
Total Fees You Save With Us. *Only for Canada Customers
Buy it now price
Total Import Fees With Us Using FEDEX
Total Import Fees With Other Sellers.
Using UPS Standard to Canada with other Sellers
$0-$20 usd
$0
Free Broker Fee + $10 Advancement fee + 15% total taxes and duties (approx.) = $13.00 USD
$20.01-$40 usd
$0
$7 Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $23.00 USD
$40.01-$100 usd
$0
$19.45 Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $44.45 USD
$100.01-$200 usd
$0
$29 usd Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $69.00 USD
$200.01-$400
$0
$37 usd Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $107.00 USD
The above table shows your estimated total import fees when purchasing from other sellers who ship UPS to Canada. Brokers’ fee or clearance fees are the fees charged to you for the service of clearing your package through customs by UPS Trade Network. The estimated 15% total taxes and duties include your custom duty charges, Canada GST charges, and State PST charges. This is only an estimated rate; your rate could be higher or lower depending on your ship to location and changes in Canada government tax regulations. Toronto Canada residents may experience higher taxes of approximately 25% of the total Buy It Now price, for example. Remember, UPS WILL NOT deliver your package until you pay these fees to the UPS delivery person or by calling in to UPS to pay by credit card. It is very important to understand this because although we may have slightly higher shipping charges to Canada than other sellers who ship UPS, WE PAY ALL these fees for you! We do this because we are able to get a big discount by pre-paying all these fees for you up front. In the end, total shipping and import charges will be a lot cheaper by buying from us.
At this time, we only ship international orders weighing 15 pounds or less to most all countries. Canada orders have no weight limit. However, an additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut, and Labrador of Northern Canada. This surcharge applies to postal codes A0K, A0P–A0R, A2V and X0A–Y9Z. This charge is $65 and is exactly what FedEx charges our account. If this applies to you, then you will be required to add an additional $65. Depending on your total weight, we may be able to get a better shipping rate going through USPS Priority (generally 50% off for packages weighing less than twenty pounds) to these Northern Canada surcharge zone. Please request the total from the seller before paying so we can confirm if the additional charge will be $65 or under. You should also note that the shipping time to this zone is 12 business days by FedEx.
For all other international customers,
(for Canada customers see above terms) select your country above and a detailed price will show. If your country is not listed above, that means that either we do not ship to your country or the weight of the item is to heavy for us to ship to your country. It is important to note that import duties and taxes are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior. International buyers, please be advised that packages going through customs might cause some delay. For orders to Canada, you should allow 4 to 6 business day from our ship date for delivery. For all other countries, you should allow 7 to 11 business days from our ship date for delivery. We have the right to cancel any international order if the actual shipping cost exceeds our estimated shipping cost.
Hawaii, Alaska, Puerto Rico, Virgin Islands, Guam, APO address, (and all others not in the 48 lower states) Shipping.
We do deliver to HI, PR, VI, GU, APO and AK for an additional charge. See above for shipping charge details for HI, PR & AK. At this time, eBay does not give us an option to add a surcharge for shipping to VI, GU or APO. In that case, to figure your shipping charge, use an Alaskan zip code 99546 to know your exact shipping charge, or you can simply email us. If purchasing for VI, GU, or APO, you must select “request total from seller” first before paying. Otherwise, eBay will charge you only for the 48 USA states, and therefore, your order will be delayed while we await the necessary shipping amounts. We will then adjust your invoice so you can make the correct payment amount. Allow 4 business days for delivery from our ship date. If your total order weighs 6 pounds or more (you can find out the total weight of each item by looking under the product details above), than allow 10 business days from our ship date for delivery to Alaska, HI, GU, PR, VI addresses and any other USA address that is not part of the lower 48 United States as we will be shipping USPS Parcel Post instead of USPS Priority Mail.
Shipping Insurance
is included with your shipping & handling charges. Shipping & handling charges are non-negotiable.
Tracking information
A tracking number will be emailed to you once we have prepared your package. Once your package has been prepared, you may expect your package to be picked up by the carrier on the same business day. Allow up to 24 hours for your tracking status to register with the carrier provided. If you do not receive an email with the tracking number and would like a tracking number, e-mail us.
Shipping Carrier.
We will select the shipping carrier based on destination, contents, and weight of your package. All domestic shipments in the lower 48 states, and most of the Canada orders, should ship FedEx Ground. If you are shipping to AK, HI, VI, PR, GU, APO addresses, or any other location not in the lower 48 states, your order will most likely go out USPS (under 6 pounds total order will ship Priority Mail, and orders over 6 pounds will go Parcel Post). All international orders not going to Canada will ship USPS priority international air mail.
Local pick ups save an additional 18% off
We currently do not allow local pick ups unless you are purchasing a single item or package listing with a gross weight of 50 pounds or more (to find the gross weight see the listing details, or ask us by email) or your grand total order is over $250. If you meet one of these requirements, then you will have the option to pick up your order and receive an additional 18% off your order. However, the combined shipping discount on multiple orders will not apply. You can pay for your local pick up by PayPal and bring the receipt with you, or bring exact cash with you. We also do accept local pick ups on all item exchanges and returns (refunds on returns will be processed by the next business day). Local pick ups must be scheduled in advance. You can schedule your pick up by contacting us through e-mail. The asset location is at our warehouse in Houston, Texas 77092.
When you bid or “buy it now,” you are agreeing to all terms listed on the auction. If you do not agree to all terms as stated in this listing, then by all means, do not buy from us! We will not be responsible for shipping fees if you supply us with an incorrect shipping address. If we receive a package returned from the carrier due to incorrect address, you will be responsible for rendering a double re-ship fee incurred by having the new item sent back to the buyer as figured & stated below, as we are billed for not only shipping to your incorrect address but we are also charged for return shipping fees as well. If your package is being held by the carrier due to incorrect shipping address, and you want us to call the carrier and correct the address, you will need to pay an additional $12, as we are charged this same amount from the carrier for an address corrections. If you contact us before or after the sale to change your shipping address from what is stated on your order, then we will change do our best to change the order for you, but we can not guarantee or be held responsible for shipping costs if your order is shipped to the address you supplied to us with your original order. We can only guarantee and be responsible for shipping your order to the address that you stated on your order. Be sure that all of your state laws and city ordinances allow the use of this product. If you are dissatisfied with your product, you must contact us BEFORE leaving negative feedback, and we will do everything as promised in the terms and conditions to solve the problem. If you choose to go ahead and leave negative feedback, all warranty, exchange and refund terms of the agreement are null and void until you retract your feedback. In other words, if you would like us to fix the problem, do not leave negative feedback and then demand a solution. If your package is lost in transit, we should be able to re-ship your package out within 3 business days once we have confirmed with the shipping company that it has been lost. In the rare event of damage due to shipping, the customer must accept the item and must not refuse delivery of the package. If you refuse the delivery, you may be required to submit a re-ship fee as figured and stated below, which is a shipping and handling charge payment to us in the same amount as the original order. Once the customer has inspected the item, and has identified the damaged parts, then he/she should contact us to receive the exchanges for the defective part(s) (see “Defective Product” below for instructions). The customer also has the option to file a damaged report claim against the shipping company under their name. If you file a damage report claim with the shipping carrier, do not let the shipping carrier remove the product from your possession without our expressed written consent. You should then be issued money damages based on your repair cost and the shipping company’s inspection decision. We will do everything we have promised as stated in the terms and conditions to help you, the customer, in processing and filing the damaged claim and also direct you to a recommended list of suppliers who can fix your damaged cosmetic part. If the buyer receives the incorrect product by mistake, we will issue the buyer a pre-paid FedEx return label by an email attachment. The buyer will be required to send us a picture of the item you received by email so that we can confirm you did receive the wrong item. The item the buyer received must be obviously an incorrect item or grossly misrepresented. Grossly misrepresented is defined as an item(s) that are completely different from the pictures, descriptions, and terms and conditions stated here. Grossly misrepresented items are not items that the buyer claims are a different shade of color, or have a defect or blemish (see complete terms and conditions for those issues and complete details). Ultimately, the determination of an item being grossly misrepresented and the decision to issue the buyer a pre-paid return label is up to Ace Division, Inc. If the buyer is issued a pre-paid return label, the buyer must be able to open the attachment from their email and print out the label using a standard printer. The buyer must use the same packaging and drop off the package to any FedEx authorized ship center. Ace Division Inc will not include or pay for FedEx pick-up trip charges to come to the buyer’s location to pick up the package. We shall not be responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. All claims, disputes, or lawsuits against Ace Division Inc or any of Ace Division Inc agents must be filled within the Harris County Texas court district due to jurisdiction and law regulations. You are agreeing that the complete sell of any merchandise you buy from Ace Division Inc is completely in Harris County Texas. There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement. We try to keep our stock pictures up to date, but sometimes there are small modifications made by the manufacturer. Keep in mind these are very small modifications, such as a change in cosmetic design, small parts made out of different material, or slightly darker/lighter color than shown in the picture. Specifications are supplied by manufacturer and have been independently tested by Ace Division Inc. at random intervals only. Ace Division Inc is not responsible for typing errors in email correspondence by any of our agents. For accurate information, please relate to this listing. We do not guarantee delivery time or specific date for your order due to weather conditions and third party carrier’s ability to deliver the package unless it is specified in this listing. We only guarantee that your package will be shipped within 5 business days, providing that the customer has supplied us with all the sufficient information and funds to ship the order. Your original payment does not include any additional shipping features offered by the shipping carrier that is not stated here in the terms and conditions (for example signature required services). If you would like to add a signature required service to your order, you must submit a $4 payment through PayPal to our email address shown below under “Contact Us”within 30 minutes after your original payment. Include in the title of your PayPal payment “Signature Required Upgrade.”Ace Division Inc is not responsible for stolen packages once your item is delivered. If a package is delivered to you or on your property, and it is stolen, it is your responsibility to put a trace out on the package from the shipping company, or contact the local authority to report a theft. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Ace Division Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment cleared. Unless otherwise stated, all products sold by Ace Division Inc are made in China. To save on our “Multiple purchases to save you on shipping” discount or combined shipping discount, the items purchased must be purchased within 3 hours of each other. This is because we can not save on shipping costs if your orders are shipped separately. “Additional Items Purchased” means all items for sale in the one listing is counted as 1 item. For example, purchasing a 10 pack of microphone cables (model# AP2109 (10pack)) from us on one listing does not mean you purchased 10 items, or 9 additional items as it is only counted as 1 item purchased. If you purchase 2 of the 10 pack microphone cables, then your order is counted as 2 items purchased, or 1 additional item purchased.
Defective Product.
For defective products, a 12 month/1 year (from the purchase date) exchange will be honored. Most of the time, this can be resolved by just exchanging out one part on the item rather than exchanging the entire item. Depending on the part, we will usually not require you to ship back any defective parts for replacement as long as you are able to provide us a picture sent to our email address our email address shown below under “Contact Us”. The picture you send to us must clearly show the part is broken or defective in order to not only verify the part is defective but also to confirm that we will send you the correct part. However, if the defective part is metal or has a cosmetic defect, we usually require that you ship that part back for an exchange. If we do require you to send back your defective part, then the buyer must send back only the defective part(s), and not the entire item unless the entire item is defective. For example, if you ordered a stand, and small plastic knob on the stand is broken, only send the broken knob back and NOT the entire stand with the broken knob. If you send back items that are not defective, we might require you to pay for additional return shipping. After we receive the item, we will re-send an exchange item. If we do not have the exact item in stock, we reserve the right to send a similar item in equal or greater value. If the replacement part is out of stock, we may have to put your replacement part on back order and will ship it out as soon as we receive your replacement part. We will pay to have the item re-shipped to the buyer. In this way, the buyer/seller split the cost of shipping for the defective item 50/50. Shipping prices for items is non-refundable. Under no circumstances do we cover return shipping costs on exchanges, defective items, refunds, or damaged items. Email us for more information concerning the Returned Merchandise Authorization (RMA) form. If you do not wish to pay to ship the item back, we will be glad to schedule for you to come by our warehouse located in Northwest Houston to exchange the item/part in person. All items we sell are new, however in rare cases, some parts on an item might be defective upon opening up your package. This does not make the item “used” or “not new,” it is simply a manufacture’s defect.
It is also important to note that we realistically can not open up, inspect every part, and test every single item before shipping. However, we do test and inspect at least 1 product from every production run we get. We do random quality testing and inspections of products and also do at least one random product inspection after a customer has contacted us regarding a defective product they received. We do not intentionally sell or ship any used, broken, or defective parts, products or items. Because you do have a 1 year warranty on your item, we will replace that part or item according to these stated terms and conditions to which you have agreed. A defective item is defined as the following: when the product has a manufactured defect or was damaged in shipping, and the product cannot operate correctly as a direct result of the defect. If the product was abused or mistreated, the warranty will not be honored. We have the right to determine if the product was abused or mistreated beyond its intentional use. When we ship you a part to replace a defective one, you must physically replace that part yourself. This may include, but is not limited to, using a screw driver, wrench or any other materials required to change the part.
Returning for a Refund.
Concerning general returns and for defective item returns, if you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days for a refund (minus restocking & processing fee as figured & stated below). An RMA must accompany the original packaging and original accessories that were included with the original shipment. You (the buyer) are responsible for shipping the item back to our location at your cost.
Under no circumstances, nor for any reason, do we cover return shipping costs on exchanges, defective items, refunds, or damaged items. It makes no difference if you are returning a defective item for a refund or a non-defective item for a refund. This is because we are able to offer you an exchange or replacement under your 1 year warranty for defective items or parts. If you do not wish to pay to ship the item back, we will be glad to schedule for you to come by our warehouse located in Northwest Houston to return the item in person; but you must first schedule your appointment by e-mail. All items returned to us should be credited back in the form of the original payment within 3 business days once we receive the item. E-mail us to receive the RMA form.
If, for any reason, you want to cancel your order after you have paid but before we have shipped your order, you may do so as long as we receive and have read your e-mail prior to the actual shipment of your order. If your order has already shipped, then you will need to return your order per the RMA form and instructions.
*Restocking & processing fee (inside the 48 USA States)= $14 or 18% processing and handling fee of the original purchase amount, which ever is greater .
*Restocking & processing fee (outside the 48 USA States)= $14 or 18% processing and handling fee of the original purchase amount, which ever is greater + original shipping charge.
Exchanges.
If you would like to return your item in exchange for a different item, you must contact us first to get the approval for the RMA form. You must send the item back to be exchanged in its original, sellable condition within 30 days after you receive your original order. If we do not have the item you want in exchange, you will be given a refund minus the processing and handling fee as stated above.
The buyer at buyers expense is responsible for all shipping and packaging costs needed to ship the item back to our RMA Department; the buyer is also responsible for rendering a re-ship fee incurred by having the new item sent back to the buyer as figured & stated below. You have the option of paying the re-ship fee through PayPal to our email address shown below under “Contact Us” or by including the payment with your returned item. You also have the option in sending us a return prepaid label by your carrier account (UPS, USPS, or FedEx only) with your return instead of enclosing a re-ship fee. If we receive your item back with no funds or prepaid return label, your order will be held until payment has been made. If you do not wish to pay to ship the item back and also save on the reship fee, we will be glad to schedule for you to come by our warehouse located in Northwest Houston to exchange the item in person.
*Re-ship fee (inside the 48 USA States)=$8 or 18% of the original purchase amount, which every is greater.
*Re-ship fee (outside the 48 USA States)=$8 or 18% of the original purchase amount, which ever is greater + original shipping charge.
RMA Form.
Click here to fill out and print the RMA form. Do not return any package without first receiving an RMA number from us via email.
Ace Division Inc is a privately run business corporation located in Houston, Texas. We have been selling on eBay since 1999 and maintain over a 99% positive feedback rating. You can be assured and confident with your purchase through Ace Division, Inc. If you are not happy with your purchase at anytime, feel free to contact us to try and resolve any problem. We specialize in the online sell of musical accessories at greatly discounted prices. We buy our inventory directly from the manufacturer and only in quantities by the truck load. As a result of our tremendous buying power, we have the ability to pass big savings back to you, the customer. We look forward to doing business with you and keeping you as a long-term, valued customer. Since our company deals with manufacturers directly, you are able to get merchandise wholesale for as much as 80% less than if you were to purchase the same product retail. We buy in large quantities and warehouse all our goods. Our “bulk-buying” allows us to receive merchandise at an incredible discount and pass the savings onto you. All our products are new and come with a 1 year warranty offered directly through us. There is no need to deal with the manufacture on warranty issues. You do not have to be a member to take advantage of our wholesale prices. Ace Division, Inc. is committed to supplying the lowest priced, highest quality merchandise internationally. We are also committed to customer service, helping you in every step of your purchase from ordering, shipping, and satisfaction once you have received your goods. We look forward to having a long-term business relationship with you or your company.
Feel free to contact us anytime for any questions at all by e-mail by using the “Contact Us” or “Contact Seller” link on this page. For paypal payments, please contact us to get our email address. When contacting us about specific items or purchases have your eBay user ID and/or order number stated in your email message. We should respond to your messages by the end of the next business day or sooner. If you have not heard from us via e-mail after two business days, first check to make sure your inbox is not full. Also, if your e-mail has security settings, check your Spam or bulk folder for our e-mail. Keep in mind we do not answer emails on Saturdays, Sundays or holidays (list of holidays are stated above) as these are not business days.
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